Delhaize keeps you informed

1. Current Situation

What exactly is happening?

Since the weekend of October 10, Delhaize has been dealing with an IT incident. We immediately took measures to protect our IT environment. As a result, some of our services, such as Customer Service, are currently unavailable. Our stores remain open and our teams are pleased to welcome you. Protecting the data of our customers, employees, and partners is our top priority. We do not yet know how long this situation will last, but we are doing everything we can to restore our systems and services as quickly as possible and will keep you informed.

Is my personal data affected?

We are in contact with the relevant authorities. Although our investigation is still ongoing, at this stage we have found no indication that the data of our customers or employees has been affected by this IT incident.

Which features or services are currently available and unavailable?

You can continue to shop in our stores. You can also continue to enjoy your SuperPlus benefits. However, e-Deals are temporarily unavailable.

Unfortunately, our Customer Service team is not yet able to assist you through all of its usual channels. For any questions, we kindly invite you to first consult our FAQ, where you will find answers to the most frequently asked questions. If you cannot find the answer to your question there, you may then contact us via our contact form.

2. Can I continue shopping in-store as usual?

Will all products still be available in-store?

All Delhaize stores in Belgium and Luxembourg remain open, and you can continue to shop as usual. At this stage, we do not anticipate any widespread impact on product availability in our stores.

However, some products may be temporarily unavailable, and we understand how frustrating this can be. Please rest assured that our teams are working tirelessly, both in-store and behind the scenes, to ensure that your favourite products return to the shelves as quickly as possible. Thank you for your patience and trust.

3. My SuperPlus Loyalty Program and Benefits

Can I still earn SuperPlus points when I shop?

Yes. You can continue to earn SuperPlus points on your in-store purchases as usual. Simply remember to scan your card or app at checkout.

Is my SuperPlus subscription still working?

Yes. Your SuperPlus subscription is functioning normally, and you continue to enjoy all your benefits as usual.

When will I be able to use my e-Deals again?

We are not yet able to provide a specific date. Your e-Deals are currently unavailable because, for security reasons, certain systems have been temporarily deactivated. As soon as our systems are fully operational again, your e-Deals will be reactivated and we will inform you accordingly.

4. How can you contact us?

Where and how can I contact you?

At the moment, our Customer Service department cannot be reached by phone. For any questions, please contact us by email at supportluxembourg@delhaize.lu.

As our team is currently handling a high volume of requests, processing your inquiry may take slightly longer than usual. We will do everything possible to respond to you as quickly as we can.